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Customer Services |
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 Vehicle comes on site either collected or brought in by policy holder / customer. |
Damage will be assessed usually within an hour. Full detailed assessment and images sent to Insurance
Company for an engineer to authorise. On average takes 2-3 days depending on insurance company. |
Once authority received parts can then be ordered. Parts take on average 2-3 days. If parts go on back order the
policy holder will be made aware. |
| Vehicle will then be stripped in preparation for the new parts. |
| Once parts arrive the vehicle will then go into the panel shop. |
| Then into the paint shop to be prepped then painted. |
| Once painted the vehicle will go into re-fit. |
| 4 Wheel Alignment if required. |
| The vehicle will have any freshly painted panels polished. |
| Wash / Vac / Glass Cleaned. |
| Vehicle will then go through a Quality Control Check. |
| Policy holder / customer contacted to advise repairs are now complete and ready for collection / delivery. |
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| If the repair is a big repair and the vehicle is likely to be with us for a length of time one member of staff will be designated to look after the customer to provide regular updates and a continuity of communication. |
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